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FAQs


Q
What is your lead time?

Generally, 15-30 days delivery time, or according to the specific product model with customer service confirmation.


Q
How does your factory to regarding quality control?

a. Check from the source and select high-quality suppliers and raw materials

b. Strictly assemble production according to the technical requirements od drawings, ensure that every process meets the requirements.

c. After the production is completed, repeated tests and professional quality department technicians should be carried out. Only qualified products can be delivered.


Q
​Do you accept OEM or ODM order?

Yes, we accept both OEM and ODM for customers.


Q
What are your terms of delivery?

We mainly accept FOB mode.


Q
How long is the product guaranteed?

Our products are guaranteed for one year and supported for life.


Q
Do you offer after-sales service? How can I ask for that? And how about the warranty?

Every machine from our factory has a 14-month warranty after shipment. Generally, we offer 12 months for the FREE maintenance, while considering of sea transportation, we can extend 2 months for our customers.

If your machine doesn’t work, you can send E-mail to us and we will try our best to find the problem by email or skype video chat if necessary. After confirmation of the problem, we can send you new spare parts or provide on-site repair.


Q
What's the delivery term?

At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making a special arrangement for you.


Q
Do you accept customization service? Can I have my logo on the machine?

Yes, of course. We can not only offer standard machines, but also customized 

machines according to your requirements. And we can also put your logo on the machine.


Q
How to install and use the product?

We will send you operating instructions, English  video by Email. Or you can download on our officail website directly.

Most of our machine is shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use.  And if possible, we can also install your machine at site.


Q
What is the warranty period?

Normally our warranty is one year. If there is any quality problem during the warranty period, we will repair or replace the damaged parts free of charge. For other problems, we will help to provide spare parts at the lowest cost. Beyond the warranty period, the customer has to pay for the flight ticket, transportation cost, hotel and food for our engineer, or send the damaged part of the instrument to our factory by courier.


Q
Are you a factory or a trading company?

We are the manufacturer and have been in industry for more than 10 years.


Q
What's your payment way?

We prefer 100% T/T in advance, but we also accept Alibaba’s trade assurance service and cash.


Q
How about the MOQ?

Usually, the MOQ of our instrument is one set. If we have something with a special MOQ, we will let you know while you contact us.


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