FAQs

Generally, 15-30 days delivery time, or according to the specific product model with customer service confirmation.

a. Check from the source and select high-quality suppliers and raw materials

b. Strictly assemble production according to the technical requirements od drawings, ensure that every process meets the requirements.

c. After the production is completed, repeated tests and professional quality department technicians should be carried out. Only qualified products can be delivered.

Yes, we accept both OEM and ODM for customers.

We mainly accept FOB mode.

Our products are guaranteed for one year and supported for life.

Every machine from our factory has a 14-month warranty after shipment. Generally, we offer 12 months for the FREE maintenance, while considering of sea transportation, we can extend 2 months for our customers.

If your machine doesn’t work, you can send E-mail to us and we will try our best to find the problem by email or skype video chat if necessary. After confirmation of the problem, we can send you new spare parts or provide on-site repair.

At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making a special arrangement for you.

Yes, of course. We can not only offer standard machines, but also customized 

machines according to your requirements. And we can also put your logo on the machine.

We will send you operating instructions, English  video by Email. Or you can download on our officail website directly.

Most of our machine is shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use.  And if possible, we can also install your machine at site.

Normally our warranty is one year. If there is any quality problem during the warranty period, we will repair or replace the damaged parts free of charge. For other problems, we will help to provide spare parts at the lowest cost. Beyond the warranty period, the customer has to pay for the flight ticket, transportation cost, hotel and food for our engineer, or send the damaged part of the instrument to our factory by courier.

We are one of the leading testing instruments manufacturers and have been in industry for more than 10 years.

We prefer 100% T/T in advance, but we also accept Alibaba’s trade assurance service and cash.

Usually, the MOQ of our instrument is one set. If we have something with a special MOQ, we will let you know while you contact us.